We want you to be happy with your order. Because we sell health products, there are a few safety rules on returns, explained below.
Damaged, faulty or wrong items
If your order arrives damaged, leaking, or is not what you ordered, email care@herbaldealcare.com or message us on WhatsApp +91 98245 90028 within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or give a full refund, including shipping. You won’t need to return a damaged item unless we ask.
Changed your mind
- You can return unopened items in their original sealed packaging within 14 days of delivery.
- For health and safety reasons, we cannot accept returns of items that have been opened or whose seal is broken.
- Please contact us before sending anything back so we can give you the return address. Return postage is paid by the customer.
- Once we receive and check the item, we refund the product price to your original payment method within 5–10 business days.
Lost parcels
If your tracking has not updated for 10 business days, or the parcel is marked delivered but has not arrived, contact us and we will open an investigation with the courier. If the parcel is confirmed lost, we will resend your order or refund it in full.
Customs refusals
If a parcel is refused or destroyed by customs because of local import rules, we will try to help, but we may not be able to refund it in full. Please check your country’s personal import rules before ordering.
Your legal rights
This policy does not affect your statutory rights under the consumer laws of your country.