Orders and products
Are your products genuine?
Yes. We buy only from manufacturers and their authorised distributors, and every product ships in its original sealed packaging with its batch number and expiry date. See How We Source.
How do I know the expiry date?
Every product carries its batch and expiry date on the pack. We aim to ship with plenty of shelf life remaining and will tell you before shipping if a date is close.
Can you tell me which product to take?
We can tell you what is on a product’s label, but we can’t give medical advice. Please speak with your doctor or a qualified Ayurvedic or homeopathic practitioner, especially if you are pregnant, nursing, taking medicines, or buying for a child.
Are these products approved by the FDA?
No. Ayurvedic, Unani and homeopathic products sold as supplements are not evaluated or approved by the US Food and Drug Administration. Read our Health Disclaimer.
Shipping and delivery
Which countries do you ship to?
The United States, the United Kingdom, Canada and Australia.
How long does delivery take?
Usually 10–21 days, depending on your country. See Shipping & Delivery for details.
Will I pay customs duties?
Some countries charge import duties or taxes on parcels. These are paid by the recipient unless stated otherwise at checkout.
How do I track my order?
Use the tracking link in your shipping email, or our Track Order page.
Payments and returns
Which currencies can I pay in?
Prices can be shown in US dollars, British pounds, Canadian dollars and Australian dollars.
Can I return a product?
Unopened, sealed items can be returned within 14 days. Damaged or incorrect items are replaced or refunded. See Returns & Refunds.